PRIVACY NOTICE AND CONSENT
Frequently asked questions
|Who is using my data?||Exp Trading Ltd|
|What is my data being used for?||Exp Trading Ltd stores and processes data to help us maintain your account, process and store transaction details, offer customer support, send system updates and send offer details.|
|What will happen to my data?||Exp Trading Ltd may use your data to send you information, updates and offers we think you’ll be interested in.|
|What data will be kept and stored?||Exp Trading Ltd stores registration details, transaction details, usage information and any information about your web preferences on our website.|
|What data will be shared with others?||We only share your data with regulators or government bodies if requested.|
|How long will my data be kept for?||Exp Trading Ltd will store your data for a period of 12 months after your last attempted login. After this period, your account will be deleted. You can request your account to be delete at any time.|
|Who will be able to access my data?||Exp Trading Ltd will never sell or share your data to any third-party, unless you grant us your explicit permission to do so.|
|How will my data be kept and made secure?||Exp Trading Ltd stores your data on secure servers that are based in the UK. Data is processed in the UK, and we use standard industry security protocols.|
Date: 25th August 2022
Exp Trading Ltd takes your privacy seriously. That is why we will only use your personal information to provide you with the products and services you have requested, as well as to administer your account. We will not sell or share your information with third-parties you grant us explicit permission to do so, and we will never use your personal data for any reason other than the reasons described within this policy.
About Exp Trading Ltd
Exp Trading Ltd is the trading name of Exp Trading Ltd, which is registered in United Kingdom and registered with the UK’s Information Commissioner’s Office under the Data Protection Act 2018. Our data controller is Matthew Grint, and we encourage you to get in touch with any questions you may have about Exp Trading Ltd.
You can reach us by:
- Post: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
- Email: email@example.com
- Website: https://www.exp.trading
Changing your preferences
If you’d like to change your web, contact or marketing preferences, you can do so at any time. Simply contact us at firstname.lastname@example.org to request the necessary amendments.
How we do business
Exp Trading Ltd is committed to upholding and maintaining your personal rights. We operate our business in-line with the European Union’s General Data Protection Regulation and observe your rights to change or withdraw your opt-in options at any time. As part of our ongoing commitment to uphold your rights, Exp Trading Ltd will also extend advice on how you can issue formal complaints to relevant authorities, such as the Information Commissioner’s Office.
Exp Trading Ltd does not collect any sensitive data about you. Sensitive data refers to (but is not limited to) information about your race or ethnic background, religious or political affiliations, trade union affiliations, sexual orientation, criminal background or health background.
What information this policy applies to
The information this policy applies to includes information that you:
- Provide as part of any registration process
- Provide as part of any campaign creation activity
- Provide in the form of numerical data, metadata or communications
- Give us as part of our ongoing relationship
This policy also applies to information that we:
- Collect relating to how you interact with our website
- Must process to complete purchases and other transactions
After giving Exp Trading Ltd your consent, you are free to amend your consent or withdraw your consent at any time. You have the right to object to the processing of your data. To opt-out, change your preferences or revoke your consent, simply contact us by emailing email@example.com
Data processing and storage
Exp Trading Ltd collects and stores data in the UK. We will store your data for a period of 12 months after your last recorded login attempt unless otherwise noted and explicitly stated.
Exp Trading Ltd stores data relating to transactions, payments and orders for a period of up to seven years. This period may be extended under certain circumstances as part of our ongoing commitment to comply with UK and international law.
We use carefully selected and recognised third-parties to help us take payments, provide commerce services and manage company accounts. Some of these third-parties may operate outside the European Union.
Exp Trading Ltd may process your data based on more than one legal ground.
Circumstances under which we may be required to process your data under more than one legal ground may include:
|Reason||Data type||Legal basis|
|Customer registration||Identity and contact information||To carry out a contract we’ve made with you|
|Processing and/or delivering your order||Identity, contact information, financial information, financial and transactional data||To carry out a contract we’ve made with you and to exercise our legitimate interests to recover debts owed|
|To manage our customer relationship with you||Identity, contact information, marketing and communications preferences||To carry out a contract we’ve made with you, to comply with legal obligations and to exercise our legitimate interests to keep our records updated|
Marketing and communications
Exp Trading Ltd may send you marketing communications if you have given us your contact details and opted-in to marketing communications.
You can opt-out of these marketing communications and manage your preferences at any time.
Our company obligations
As a data controller, Exp Trading Ltd is legally responsible for the data you provide us with. In honouring that responsibility, we pledge to uphold our commitments under GDPR and the Data Protection Act 2018.
We will only ever use your data:
- In ways that are both fair and legal
- As described within this policy
- In ways that are necessary for the purposes described
In addition, Exp Trading Ltd processes the personal data you submit to us or we collect as a data processor. As part of this role, Exp Trading Ltd takes all necessary precautions to secure the personal data we collect, process and store.
We may occasionally use the data you provide us with for marketing, relationship management or account management activities. These activities are designed to ensure you have adequate information about other products and/or services we offer, that we have reason to believe you may be interested in. You have the right to opt-out of these activities at any time.
Exp Trading Ltd never shares your personal data with third-parties unless those parties have been explicitly mentioned within our privacy statement.
As part of our ongoing commitment to GDPR, Exp Trading Ltd will report any security breaches or attempted breaches to the relevant authorities within 24 hours. We will subsequently contact all those affected by the breach within 72 hours of its occurrence.
As part of the Data Protection Act 2018, Exp Trading Ltd observes the right to share selected information with third-parties that use data for non-marketing purposes. This could include (but is not limited to) organisations that provide credit assessments, identification services and fraud prevention activities.